Returns & Exchanges

At VPA Australia, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unopened and unused products. If your order arrives damaged or incorrect, our customer service team is dedicated to providing a swift resolution through exchange or store credit.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original, unopened packaging and that your request is within 30 days of the delivery date.

• 2.
  Contact Support

  Email our customer care team with your order number and photos of the product to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your items and include your RMA details before shipping them back to our Brisbane warehouse using a tracked service.

• 4.
  Process and Refund

  Once our quality control team inspects the returned goods, we will process your refund or store credit within 5-7 business days.