Frequently Asked Questions
Everything you need to know about your VPA Australia order
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. Delivery times vary by location, with standard shipping taking 2-5 business days to major cities, while regional areas may take 5-10 business days.
Do you offer free shipping within Australia?
Yes, we offer free standard shipping on all orders over $99. For orders under this amount, a flat-rate shipping fee will be calculated at checkout.
What is your return policy for supplements?
We offer a 30-day return policy for unopened items in their original packaging. Due to health and safety regulations, we cannot accept returns on opened products unless there is a confirmed quality issue.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Are VPA products 100% Australian owned?
Yes, VPA Australia is a 100% Australian owned and operated company. We take pride in sourcing high-quality ingredients to support the health and fitness goals of our local community.